External Privacy Notice
Last Updated: June 2026
1. Who we are and what we do
Who we are
We are Robert Quinn Consulting Limited (“RQC Group”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 06418320 and we have our registered office at Elsley Court, 20-22 Great Titchfield Street, London, United Kingdom, W1W 8BE. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration reference ZB594841.
Robert Quinn Consulting Limited (and its affiliates and subsidiaries, Robert Quinn Advisory LLP, Compliance Taxi Limited and Robert Quinn Consulting Incorporated, collectively “RQC”, “us” or “our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites, https://rqcgroup.com/, https://smcrcompliance.com/ and https://secure.metiorhub.com/rqcgroup/ and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Robert Quinn Advisory LLP is registered with the Information Commissioner’s Office (“ICO”) under registration reference ZB752935 and Compliance Taxi Limited is registered under registration reference ZB752940.
What we do
We are in the business of providing compliance consulting, regulatory hosting and e-Learning services. We and our affiliates, subsidiaries and related entities are committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions or you wish to make a complaint, you can contact us using the information provided below under the ‘How to contact us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You purchase goods or services from us
- You enquire about our products and/or services
- You sign up to receive newsletters and/or other promotional communications from us
Our websites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Personal Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
6. How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
- Reputable companies who provide lead generation contact lists
- Others to whom you have provided consent
- Publicly available sources such as social media platforms
7. Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected. In determining the appropriate period, we consider the nature and sensitivity of the information, our contractual and business-record requirements, applicable legal, regulatory, tax and accounting obligations, relevant limitation periods, professional indemnity requirements, and whether the information is required to establish, exercise or defend legal claims.
Core customer, supplier and contractual records are generally retained for a maximum of eight years after the relevant relationship ends. Financial and accounting records are generally retained for a maximum of eight years from the end of the financial year or accounting period to which they relate. Shorter periods apply to certain recruitment, marketing, operational and sensitive information. Records may be retained for longer where they are subject to an active complaint, investigation, legal hold or specific legal or regulatory requirement. At the end of the applicable period, personal data is securely deleted or anonymised.
| Categories of Individuals | Categories of Personal Data | Purpose of Processing | Lawful Basis |
|---|---|---|---|
| Potential Clients | Name, job title, work email address, work phone number, company you work for | To allow us to fulfil any requests you may make for further information | Legitimate interests |
| Service providers, suppliers and business partners | Name, job title, work email address, work telephone number, employer, correspondence records and business interaction history | Managing relationships with existing and prospective service providers and business partners. | Legitimate interests |
| Customer | Name, address, email address | To provide our services, manage our relationship with you, communicate regarding projects and engagements, market our services, administer contracts, invoices and payments, and comply with our legal and regulatory obligations. | Contract |
| Business Associate | Name, job title, work email address, work phone number, company you work for | To develop and maintain business relationships, exchange information regarding services and opportunities, and communicate news, insights and marketing communications that may be relevant to your professional role | Legitimate interests |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
8. Sharing your Personal Data
We will share your data with third parties only when required to by law, or to facilitate our services to you.
9. International Transfers
Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.
We have taken appropriate steps to ensure that when your Personal Data is processed in a country outside the UK, it does not have a materially lower level of protection than that guaranteed in the UK. We do this by ensuring that:
- Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
- We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. A copy of the IDTA can be found here; or
- When transferring your Personal Data to America, we may rely on the UK-US Data Bridge, where appropriate.
10. Marketing Communications
From time to time, with your consent, or if we believe it is in our legitimate interests, we may use your information to contact you with details about our products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights you can do so by following the ‘unsubscribe’ link on any emails received or contacting us at GDPR@rqcgroup.com.
11. Automated Decision-making
We do not make any decisions about you based solely on automated decisions.
12. Your rights
You have certain rights in relation to the processing of your Personal Data, including to:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data. This means that you can ask us to suspend the processing of your Personal Data, in certain circumstances, such as where you contest the accuracy of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making
You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
13. Complaints
You have the right to complain if you consider that we have not complied with the data protection law when handling your Personal Data. We will acknowledge receipt of your complaint within 30 days, investigate the matter without undue delay, and keep you informed of the progress and outcome. If you wish to complain please use the contact details given below under “How to contact us”. We will do our best to resolve the matter to your satisfaction.
If you are not satisfied with the outcome of your complaint, you can complain with the relevant supervisory authority. The supervisory authority in the UK is the Information Commissioner who can be contacted online at:
Or by telephone on 0303 123 1113
For supervisory authorities in other countries within the EU see the link below:
https://edpb.europa.eu/about-edpb/about-edpb/members_en
14. Children’s Privacy
We do not offer our products and services to children and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
15. How to contact us
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us at GDPR@rqcgroup.com.
Please mark your correspondence FAO of the Operations Manager.
16. Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.
